Welcome to Atelier des Miniatures, your go-to destination for high-quality 3D printed miniature figurines, vehicles and sets. We understand that the delivery of your orders is a crucial step in your shopping experience, and we make every effort to offer you a reliable, fast and transparent delivery service.
Made-to-Order Production for Optimal Quality
At Atelier des Miniatures, each product is made to order. This means that we start working on your miniatures, vehicles and miniature sets as soon as you place your order. This approach allows us to ensure that each piece is produced with the utmost care and to the highest quality standards. Whether you choose 3D printed products with SLA or FDM technologies, you can be sure that each miniature is created with meticulous attention to detail.
Delivery times
We are committed to shipping your orders within 3-7 business days after your order is validated. This time frame may vary depending on the complexity of the products ordered and our current workload. However, we always do our best to minimize delays and keep you informed about the status of your order.
Transparent Order Tracking
As soon as your order is ready to be shipped, we will send you a confirmation email with the tracking number of your package. This number allows you to follow the progress of your delivery in real time on the carrier's website. This way, you can always know the location of your package and its estimated delivery date.
Secure Packaging for Trouble-Free Delivery
We attach particular importance to the packaging of your orders. Each figure, vehicle and miniature set is carefully packaged to ensure maximum protection during transport. We use high-quality materials to prevent damage and ensure that your products arrive in perfect condition. In the event of breakage during transport, we guarantee a free replacement of the damaged products.
Free Shipping on orders over 40 Euros
To thank you for your trust and loyalty, we offer free shipping on all orders over 40 euros. This offer allows you to enjoy our products without worrying about additional shipping costs. For orders below this amount, the shipping costs are calculated according to the size and weight of your order and are clearly indicated before your purchase is confirmed.
Customer Service at Your Service
Your satisfaction is our priority. If you have any questions or concerns about the delivery of your order, our customer service team is on hand to assist you. You can contact us by email or phone, and we will endeavour to respond to your requests as soon as possible.
Conclusion
At Atelier des Miniatures, we make every effort to make your delivery experience as pleasant and reassuring as possible. By choosing our products, you get make-to-order service, seamless delivery tracking, secure packaging, and dedicated customer support. We are confident that you will be fully satisfied with your purchase and that your miniatures will reach their destination in perfect condition.
Thank you for your trust and loyalty. We look forward to serving you and contributing to your miniature adventures with our exceptional products.